From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Lisa Rohleder's picture

OK, I just have to say this is one of those moments when I feel disparate parts of my life magically coming together. In a previous incarnation I was a Greek major (no, NOT the kind that anyone still speaks) and spent many hours poring over arcane texts. (If anyone is wondering, Homer in the original is lots of fun, while Aristotle is sheerest hell. But I have a feeling nobody was actually wondering, so I’ll shut up about all that now.) Anyway, in the margins of those arcane texts were often lengthy apocryphal comments, also in Greek, by some guy who found the original text a few centuries later and felt compelled to scribble around the edges. Often the later guy had no idea who the earlier author was -- but had plenty of opinions -- and modern day scholars made a living making guesses about all of it -- the original author, the later scribbler, what it was all about anyway. Now here I am, almost two decades later, creating my very own commentary on an anonymous manuscript. Only a consummate and irredeemable geek would find this so, so, satisfying. Ahh...

Okay! Enough! Back to business, which is Lao Tsipher’s take on acupuncture institutions. I actually want to refer back to an earlier post of Skip's, [url=http://www.communityacupuncturenetwork.org/forum/read.php?22,3965]The Long Term Futility of a Solo Practitioner[/url], to draw together some themes here.

First I have to say that it sounds like Lao is writing from very unpleasant firsthand experience, and I can’t speak to that. My own experience with the staff of the former AOM Alliance was that they were extremely helpful; and my brief experience with the staff of the current AAAOM is that they have been very courteous. However, I believe that any given perspective probably has its own validity and so is worth examining, especially when it’s provocative. And my thesis in this post is that IF there is truth to what Lao is saying about the national organizations, then we, the rank and file acupuncturists in the US, are ultimately responsible for this sad state of affairs, because we have let it happen.

Skip’s post referred to a saying I’ve heard over and over in the acupuncture world, which is that trying to organize acupuncturists is like herding cats. Acupuncture seems to attract a disproportionate number of practitioners who are absolutely determined to do their own thing in their own way. This kind of independent thinking can be a virture; combined with self-absorption, however, it becomes a crippling liability.

Acupunture is an art as well as a science. Like any art, it attracts practitioners who are very interested in self-expression and self-discovery. Unlike painting or sculpture or graphic design, however, acupuncture is also medicine, which means it can’t just be about self-expression; it also has to be about service and altruism and a kind of professional selflessness, or it will get ugly. Because acupuncture got established in this country in tandem with the personal growth movement, however, I think the reality that acupuncture is medicine, and that there are some attendant obligations on its practitioners, have gotten lost. Because acupuncturists as a group are so enamored with their own individuality, and have begun to conceive of acupuncture as primarily another personal service (facelifts, anyone?) for patients as individuals, we are missing the sense of collective responsibility that characterizes a profession that has grown up. Or, as one witty acupuncture student put it, “There’s way too much free-to-be-you-and-me around here.”

Which is not to say that being an acupuncturist isn’t supposed to be fun, or that you don’t need to cultivate an individual relationship to the medicine, or that being altruistic means being a martyr. What we need to find is a balance. One of the reasons I think that so few patients in America receive acupuncture is that acupuncturists are so focused on doing what we want, when we want it, that we lack the detachment and the consistency to relate well to the public as a whole. What acupuncturists have been communicating (as a group) to patients (as a group) is that we are unique, we are different, and we are special. What patients want to know is, can we help them. They don’t care that much about the intricacies of our individuality; they want to know if we can do something about their pain. But we don’t talk about what patients need; as a group we don’t even seem to think that much about it. That’s actually very sad.

CAN’s recent internal brouhaha about the Locate A Clinic page grew out of what one might define on the one hand as a healthy diversity of approaches, or on the other, an inability to agree about some basic definitions of accessibility. We realized that the clinics that we had listed had such different definitions of what was “accessible community acupuncture” that the Locate A Clinic page was rapidly becoming useless to the average patient searching for an “affordable” clinic. The Board decided, not without debate, to do what we had hoped to avoid and to make hard-and-fast rules, based on dollar amounts, about which clinics to list. It wasn’t a fun process. I think for me it clarified, however, why so many potential patients still think acupuncture is really weird, and that’s in part because acupuncturists have a hell of a time presenting themselves to the public at large with anything resembling consistency. We make it really hard for the general population to get its head around what we are offering.

And thus we arrive at the part of this post where I confess some sympathy for the national acupuncture orgs. All of them, in their own way, keep bringing up the issue of unity. I think that’s because on some level everyone in the acupuncture world realizes that our culture of terminal individuality is not getting us anywhere. Most acupuncturists are living a marginal existence, sporadically practicing their excruciatingly expensive hobby. They have a lot of a certain kind of freedom, but they don’t have much else. The national organizations, whatever else they want, are attempting to turn acupuncture into a real job.

Which gets us back to Skip’s post: hanging on to being a solo practitioner, because you don’t want anyone else to cramp your style, also pretty much ensures that acupuncture is never going to be a real job for you, if you define a real job as having hours and compensation that are reasonable and consistent. Making acupuncture into a real job requires a willingness to create systems in your practice that include other people. Creating systems requires putting your ego aside to think about what is going to work best in the long run for your patients, which means being honest about the things that you don’t necessarily do well, and could use some help with.

I also must confess to some unease with all of the rhetoric about professional unity. “Unity” has a sort of martial, Stalin-esque quality about it. (Am I allowed to make that comment, or does the five-foot red fist on the side of my clinic disqualify me?) I think what acupuncturists need is not so much unity, but community. We need to think about what patients need from us, what we need from each other, and what patients and friends can give to us when we’re not too proud to ask for help. We need to help each other come up with systems that really work in our practices. To make these kinds of realistic assessments, to be detached enough to create good systems, we collectively need to get beyond our “free-to-be-you-and-me” stage, and grow up a little.

Lao Tsipher, in “An Anonymous History of the Acupuncture Profession”, implied that rank and file practitioners were being preyed on by special interests within the profession. From what I read on the Internet, on this website and beyond it, an increasing number of students and recent graduates are beginning to describe their experience of their acupuncture schools as predatory. I know that many acupuncturists, like Lao, feel that the national organizations have little or nothing to offer rank and file practitioners, and on the contrary are looking to take whatever they can get. I think it’s important to have these discussions, but I think it’s even more important that we take responsibility for the state of our institutions. If our lack of cohesion has attracted predators, we need to do something about it. We’re going to be fair game until we grow up, and get serious about helping our patients and helping each other.

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Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Lisa wrote: "Creating systems requires putting your ego aside to think about what is going to work best in the long run for your patients, which means being honest about the things that you don’t necessarily do well, and could use some help with."

This is big! Shifting the focus from the concept of solo practitioner to CA has been kind of a slow death process for me. I can appreciate recent blogs by both Diana and Skip. You
might think that my starting a CA practice just out of school would make this process easier, but it is still an adjustment because the demands of the ego and all its training. Ego needs to shift...
We have been taking steps to create systems at BCA which comes down to the details of how we answer the phone, how we inform patients of our policy with missed appointments, charting of patient files, talking to patients about their course of treatment, and most of all--- creating a consistently good experience for the patient each time they come to our clinic---regardless of the practitioner.
Another step of this systems process is giving up the reins to our front desk and handing it over to our reception people - mostly volunteer at this point. I have come to realize that trying to do both during a shift sends out a signal to the universe to only send me a few patients at a time so I can handle both jobs and feel like I have it under control. HEY!!! That's not really what I want. I want to stay in the treatment room and focus all my energy there with one patient to the next. I think this could be another topic all together, so back to systems.
So I believe putting the ego aside is a big step in the evolution of a CA clinic. I have been thinking of ways to get comfortable with this concept. Thinking in terms of categories helps. OK, this is work and what needs to happen is _____and in another category, such as creative time when it's all about me, the ego gets to have its full expression. The clinic is evolving and taking on a life of it's own. People can feel it when that happens. Some wise person said create systems and people will come. So here's to systems and nurturing the community qi that follows.

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Hey Joseph, The hundredth monkey effect is swirling back and forth between us. This is exactly where we are at here at CommuniChi-land.

Yesterday five patients walked in nearly simultaneously. Four of them new. Somehow it all worked, but we are definitely reaching the limit of what one person can do...

Lisa, once again, your posts are very insightful and needing a lot of time to digest through the dense layers of self-centered fog in my heart-mind.

I am on board with the idea of feeding CAN and being an active participant in this community - not merely for what I can get out of it, but for what I can give to it.

If community acupuncture grows in America, benefiting many people, both patients and practitioners, so will my little clinic. This is what the Dalai Lama calls "being wisely selfish".

But as for the other national organizations/institutions, I guess I need some help understanding why I would want to invest my limited time and funds into accepting greater responsibility for their existence? Do they represent the needs of community acupuncture clinics? I pose this as a question, not a definitive statement on my part. It's an invitation to anyone (perhaps someone from the AAAOM) to participate in this dialogue.

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Ouch! I can't edit my posts on this blog. Here is what I meant to say in the second to last paragraph of my post:

If community acupuncture grows in America, benefiting many people, both patients and practitioners, so will [b]our[/b] little clinic.

That self-habit is so strong, in meditation circles the noun becomes a verb - "selfing". Dangerous habit.;)

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Hey Jordan,
I need to come up to Seattle to visit CommuniChi-land.
-Joseph

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Hey Joseph,

Well come! I will think about a road trip to Portland soon....

Jordan

p.s. I re-extend my invite for anybody from the AAAOM to join in this conversation about the bigger issues discussed above.

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

brilliant

somewhere in the CAN suggested reading is the

E-myth

check it out

Anyways, I co-own a community coffee house with two other folks
We read the book and are struggling
to grow and mature and make it less dependent on our egos.
We have to do this to survive...
for the health and success of the business
and to continue to do what we love to do:
provide a meeting place in our town, usa
and be a part and an asset for that community
and promote such else where

this coffeehouse was started when I had been practicing solo for 4years already. the coffee house is now 4 years old,
My solo practice business' success or function has since been in stark contrast to the coffee house's

My solo practice has not been a great model for the business needed for acupuncture's success...reminiscent of Skip's telling

its idealist, romantic.....lonely, limited income, uninspiring

CA is an inspiring practical business of applying acupuncture strengths to service the wider community
Acupuncture works...here it is, enjoy
WCA confernce / CAN provides a community that supports the hardnose business methods needed to confront the needs to survive financially and functionally.
Community Acupuncture business works, here it is, enjoy.
So, we can all can continue to do what we love and be a part and an asset of our community.

and knowing you can do what you love, is wealth
yet it means setting up those systems, to take care of the things you don't like or aren't good at or really should let someone else do and sharing the love of acupuncture with those folks who will help and benefit, too.

Learning to share the love of the community acupuncture with wider acupuncture profession will make for more successful and useful state/ national/ national/ intergalactic associations

some of that larger community are probably as ready for the revolution as yall
to be inspiring, survival minded.......

perhaps we should conjure them now
1, 2,3 chant

eeeeee iiiiiiiiiiiii, eeeeeeeee iiiiiiiiiiii, oooooooooo

Re: From Lisa's Inbox: Part Three -- Commentary on Lao Tsipher

Big topic...

We're going through the creating systems struggle here at HCA very intently... as we run up against our egos and discover not only what our strengths/weaknesses are in relation to each of us as partners, but also as we keep rediscovering what it is we really want to do which is help people get well... but you need functional systems first and creating them is a lot of hard work- at least that's what I'm finding.

But what really came up for me in this blog is something I've been thinking about lately and that is: What do we as a profession want from our state/national organizations? I know what I want from them lately... and that's for them to be the public mouthpiece for the profession- the one-stop shop for anything the public always wanted to know about acu and TCM.

People feel free here to discuss what they think about and want for the profession, but do we feel that same freedom in communicating with our organizations? Can we heard up enough cats to meow to our orgs? Can we do it with a united voice and goal(s)? Does anyone want from them the same thing I want?

Meow, purrrr....