Growing Pains
If you’re like me, you wait and wait and wait and wait for your Community acupuncture practice to grow, and really get busy. You are beside yourself with excitement, it can’t happen quick enough for you.
Then all of a sudden, it’s here, and it’s kickin’ your butt.
Kinda like wanting to be all grown up…. First you’re a teen, then you’re in college, then, boom, you’re 40, and somehow in spite of all that waiting time, you are unprepared.
I have pretty much always been in solo practice. I have no experience getting out of the way and letting other people help me. Two months ago, I had the opportunity to expand my practice. The new space would allow for reception help. Fairly quickly I had three volunteers signed up. They are great – very committed to the cause, all are retired and a couple are ridiculously over-qualified. The problem is mostly me. Twelve years in practice, honing my responses to every question that a patient (or potential patient) can throw at me. How can I let a newbie handle it for me? It is, after all, my practice.
The short answer is, I have to learn how, and quick. You see, I treated 66 people this week. In four days. Nine of them were new patients. If I don’t truly learn to let others help me, I will burn out.
My volunteer folks are having fun! They tell me they love being in my office, chatting with my clients, and being part of the community acupuncture revolution. They talk their friends and families into coming. They tell their acupuncture success stories to new clients. One of my volunteers has been getting acupuncture for over 25 years. When she first started, she sometimes had to choose between meat for dinner and getting enough acupuncture. With her lovely spouse’s support, acupuncture always won. “What good is meat,” he said, “if you are in too much pain to enjoy it?”
Now, I am facing another transition. I need to bring in another acupuncturist—I’m really not capable of handling the clinic’s continued growth by myself. This isn’t really great timing. I’m still getting used to having front office help. At the same time, I need to interview and get used to having clinical help. Not to mention, this week, it felt like I needed the help 3 months ago at least, and just couldn’t recognize it.
Community Acupuncture requires community. It is not a solo gig. And it turns out, community means people who care enough about what you’re doing to go out of their way to help. They may not be the community you imagined or expected. But they are the folks you need, if you want to stay sane and continue to love your job. And I have worked too hard to get here to be willing to not love my job.
So here’s a word to those who aren’t quite this far along. If you’ve been on your own so far, get motivated to ask for help. Do it before you have to, before your back is against the wall. People really do want to help you. You really can learn how to let them. And the sooner, the better.


Re: Growing Pains
Thanks for a great post!
Isn't it nice to have the validation that people really value the service you are providing, so much that they are willing to step up and give you their support in such an enthusiastic way! I think that's what community is all about - people working together in ways that work for everyone.
Bravo - keep up the good work!
Re: Growing Pains
Did you ever imagine you would face such "problems"?
Congratulations!
Re: Growing Pains
Excellent advice and nicely put. I too have found a nagging propensity to 'take it all on my own', despite the appearance of willing volunteers, friends and family. And I am thankfully, also catching a glimpse of what a busy clinical week can do to a practitioner's hubris very quickly.
Funny thing - why is it that while we talk/plan/work toward community building, this force is present that moves us away from the help others want to give?
(I have the feeling Korben might have a word or two of insight)
Andy
Re: Growing Pains
Wonderful post! What it brings to mind for me is the concept of marketing. We all know that marketing by word of mouth is the best method. When there is a receptionist there in the office, the number of mouths doing the words also doubles! Those conversations on the street, in the grocery line, at the library (in line of course) or on the bus or wherever you are talking about acupuncture has just increased by a factor of 2 when you have one or more receptionists working in the clinic. If you encourage them to carry biz cards, and to interact with people about acupuncture, you have a team rather than just one person. I found this to be really valuable. Some say that people need to be exposed to a concept 4 times before they will participate. So the more times your clinic gets mentioned, the better!
Sandy
Re: Growing Pains
Illuminating post, Diana! I'm really getting the picture of how you're managing what you're doing running this dream of yours come true.
I know your worthy advice is going to be very encouraging for others. So personal, detailed, authentic and motivating! Sounds so deeply authetic the way you LOVE what you're doing, and the ways in which you're trying to get out of the way and let others help you do what you ALREADY know how to do only on a smaller scale so very very well all my your little 'ole self. Your advice embraces wisdom worth sharing with those of us needing to let go and accept help in just about ANY field where burn out is assured unless we do! And something else I find myself wishing I could come to your office and soak up that precious and wonderful care, too.